General Terms and Conditions
1. Acceptance of the Conditions of Sale
The use of the website and the purchase of books and magazines through www.gruppoeditoriale.com are subject to the following Conditions of Sale. By using the site or placing an order, you accept these conditions.
2. General Terms and Conditions and Guarantees
The purchase contract is concluded with Gruppo Editoriale srl. The presentation of the products in the online store does not constitute a legally binding offer but rather a catalogue. For technical reasons, the product images may differ from the originals. The customer can add items to the shopping cart without any obligation to purchase. By clicking on the "Submit and complete order" button, the customer accepts the order of the items in the shopping cart. The customer will receive an e-mail confirming receipt of the order immediately after it has been placed. Acceptance of the order occurs upon receipt of payment.
The customer will be informed immediately in case of out-of-stock, unavailable or out-of-catalogue products. We reserve the right to cancel orders in the event of unavailability of stock or for other reasons.
3. Shipping Conditions and Costs
Shipping costs are indicated separately and depend on the destination chosen. We will make every reasonable effort to deliver the books on time, but we cannot guarantee specific delivery times.
4. Prices
Prices are in local currency and are subject to change without notice. You are responsible for payment of all applicable taxes and customs duties.
5. Payments
The payment methods are as follows:
- Credit card
The credit card shall be charged upon acceptance of the order.
- PayPal
Payment of the amount due shall be made via the online provider PayPal. If the customer does not have a PayPal account, he/she must register as a new customer.
- Pre-orders
The customer has the option of pre-ordering items that are scheduled to be shipped within the next few months. In the event that a pre-order can no longer be fulfilled, the amount paid shall be refunded in the same manner as the original payment.
6. Returns
Returns are accepted within 30 days from the date of delivery, subject to notification and authorisation at abbonamenti@gruppoeditoriale.com. All returned books must be in excellent condition and undamaged. Any damage during shipment must be reported within 48 hours of receipt. Returns must be sent to the Gruppo Editoriale srl headquarters (Via Cristoforo Landino, 2 - 50129 Florence). The cost of returns is borne by the purchaser. Once the conditions of the return have been verified, we will refund the goods. Shipping costs for sending the order will not be refunded.
7. Intellectual Property
All intellectual property rights relating to the books and the site are the property of Gruppo Editoriale srl. You agree not to reproduce, distribute or otherwise use the contents of the site, books and magazines without the company's consent.
8. Damage during transport
In the event that the items delivered have suffered obvious damage during transport, the customer is invited to complain to the courier as soon as possible and to contact Gruppo Editoriale srl immediately, which, after the appropriate checks, will resend the order.
9. Changes to the Conditions of Sale
Gruppo Editoriale reserves the right to make changes to the Conditions of Sale at any time. Changes will be published on the website and will take immediate effect.
10. Customer service
If the customer has any questions or requests, he may contact Gruppo Editoriale srl's customer service department by sending an e-mail to abbonamenti@gruppoeditoriale.com or by calling +39 055 0498096 Monday to Friday from 10 a.m. to 5 p.m.
11. Minors
The products offered in the Editorial Group's online store are intended exclusively for customers who have reached the age of 18.
12. Applicable Law
These Terms of Sale are governed by the laws of the Italian state and any disputes shall be subject to the exclusive jurisdiction of the courts of Florence.